Job Description

Position Summary

The Manager Flight Dispatch and Load Planning ensures that the Dispatch Crew complies with all Federal Aviation Regulations (FAR) and Company policies and procedures. The Manager also monitors service levels for our customers, develops plans to improve performance, and supports the department for the upcoming growth of our airline for both Dispatch and Load Planning.

Essential Responsibilities

• Develop and manage the work rules for the Dispatchers including distributing daily workloads
• Monitor Fuel Planning, Fuel Over Destination (FOD) and alternate consistency as well as tanker fuel
• Responsible for quality control of the Flight Dispatch and Load Planning product
• Ensure staffing is augmented when workload dictates
• Maintain Dispatcher currency
• Support the operation during irregular operations; provides weather and air traffic control briefings
• Support and give guidance to the Dispatch Supervisors as they perform their work
• Assist in training and checking of the Dispatch function
• Post analysis review of an event or flight
• Special project involvement as directed
• Support Business Continuity & Emergency Response during drills, live events, and crisis management team (CMT) activation
• Take a significant role in the development of crewmembers to support engagement, growth, and goal achievement
• Other duties as assigned

Minimum Experience and Qualifications

• High School Diploma or General Education Development (GED) Diploma
• Valid Federal Aviation Administration (FAA) Aircraft Dispatcher Certificate
• Five (5) years of part 121 Dispatch experience
• Excellent verbal and written communication skills
• Prior Supervisory experience
• Proficient with Microsoft Office Suite Strong leadership and interpersonal skills
• Working knowledge of Federal Aviation Regulations
• Ability to read and understand technical manuals, documents, and regulations
• Strong leadership and interpersonal skills
• Excellent verbal and written communication skills
• Ability to read and understand technical manuals, documents, and regulations
• Extensive knowledge of all Dispatch and Air Traffic Control (ATC) software
• Strong technical knowledge of aircraft performance, navigation, weather, and federal aviation regulations
• Ability to think critically and to work under pressure in a team environment
• Strong attention to detail
• Available for occasional overnight and international travel (10%)
• In possession of valid travel documents with the ability to travel in and out of the United States
• Must pass a pre-employment drug test
• Must be legally eligible to work in the country in which the position is located
• Authorization to work in the US is required. This position is not eligible for visa sponsorship 

Preferred Experience and Qualifications

• Bachelor’s Degree
• Three (3) years of Supervisory experience

Crewmember Expectations:

• Regular attendance and punctuality
• Potential need to work flexible hours and be available to respond on short notice
• Able to maintain a professional appearance
• When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
• Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion, and Fun
• Must fulfill safety accountabilities as prescribed by JetBlue’s Safety Management System
• Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety

Management System (SMS) components, Safety Policy, and behavioral standards

• Identify safety and/or security concerns, issues, incidents, or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR)

• Responsible for adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies, procedures, and risk controls
• Uphold JetBlue’s safety performance metric goals and understand how they relate to their duties and responsibilities
• The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position.

Equipment:

• Computer and other office equipment

Work Environment:

• Traditional office environment

Physical Effort:

• Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentar y)

Compensation:

• The base pay range for this position is between $120,000.00 and $170,000.00 per year. Base pay is one component of JetBlue’s total compensation package, which may also include performance bonuses, restricted stock units, as well as access to healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, short-term and long-term disability coverage, basic life insurance, free space available travel on JetBlue, and more.

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