Job Description

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Success Manager (FunnelFox) in the United States .

This role is ideal for a proactive and strategic professional who thrives in a fast-paced, high-growth SaaS environment. You will serve as the primary point of contact for clients, guiding them through onboarding, integration, and optimization of their web-to-app funnels. Success in this position means helping customers unlock the full potential of the platform, driving adoption, and ensuring satisfaction. You will act as a trusted advisor, providing insights on analytics, campaign performance, and growth strategies while collaborating closely with internal teams to relay feedback and support product improvements. This position offers immediate impact, autonomy, and the opportunity to build long-lasting relationships with clients in a remote-first, agile environment.

Accountabilities

• Guide new clients through onboarding, integration, and campaign launch processes.
• Act as a strategic advisor, offering recommendations on funnel optimization, analytics, and user acquisition.
• Monitor client performance metrics, proactively identifying opportunities for improvement and growth.
• Serve as the voice of the customer, gathering feedback, reporting issues, and following up with product teams.
• Build and maintain strong, trusted relationships with clients to ensure long-term satisfaction.
• Provide detailed product support and assist with complex use cases as needed.
• Collaborate with internal teams to enhance client success and optimize platform adoption.

Requirements

• Proven experience in Customer Success at SaaS companies, ideally in mobile or digital products.
• Solid understanding of mobile analytics, user acquisition, and performance tracking (e.g., Amplitude, Facebook Ads).
• Strong communication skills in English (B2+ or higher).
• Highly independent, proactive, and self-motivated , able to own projects and outcomes.
• Collaborative team player with excellent interpersonal skills and a positive attitude.
• Familiarity with support or CRM tools is a plus.
• Knowledge of funnel performance, mobile monetization, or growth strategies is advantageous.

Benefits

• Join a fast-growing, high-potential product with meaningful impact.
• Remote-first, flexible work environment.
• Opportunity for global travel to conferences and client engagements.
• Work alongside a smart, motivated team with zero bureaucracy.
• Autonomy and ownership over projects, with clear and direct communication.
• Professional growth opportunities and exposure to industry best practices.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching .

When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.
🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.
📊 It compares your profile to the job’s core requirements and past success factors to determine your match score.
🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role.
🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.

The process is transparent, skills-based, and free of bias , focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.

Thank you for your interest!

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